Shipping policy

Shipping Policy

At Spice & Flame, we are committed to delivering premium spices and seasonings quickly, safely, and in excellent condition. Please review our shipping policy before placing your order.

Shipping Offers & Promotions

Free Standard Shipping and promotional shipping offers apply only to eligible orders shipped to a single address within the contiguous United States.

The minimum purchase amount required for any shipping promotion excludes:

  • Taxes
  • Gift Cards
  • Shipping charges
  • Promotional discounts (unless otherwise stated)

Customers may upgrade eligible orders to Expedited or Overnight Shipping for an additional charge.

Shipping promotions cannot be combined unless specifically stated and may be modified or discontinued at any time without prior notice.

Order Processing

Most orders are processed within 1–2 business days.

Orders placed after business hours, on weekends, or on federal holidays will begin processing on the next business day.

During high-demand periods—including holidays, promotional events, Ramadan, Eid, Black Friday, Cyber Monday, or severe weather—processing times may be slightly longer.

We reserve the right to delay shipment if additional payment verification or address verification is required.

Shipping Methods

We currently ship using trusted carriers including:

  • UPS
  • FedEx
  • USPS

Carrier selection is determined by destination, package size, and shipping service selected at checkout.

Estimated delivery dates are provided as a guideline only and are not guaranteed.

Domestic Shipping

We proudly ship throughout the United States.

Free Shipping promotions apply only within the contiguous United States.

A $25 shipping surcharge applies to shipments destined for non-contiguous U.S. locations, including:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • Marshall Islands
  • Micronesia
  • Palau

Additional shipping charges may apply for oversized, heavy, or bulk wholesale orders.

International Shipping

We proudly ship internationally to many countries.

International shipping costs are calculated at checkout based on destination, package weight, and carrier rates.

Customers are solely responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Government tariffs
  • Other destination-country charges

These charges are determined by local customs authorities and are not included in our shipping prices.

Spice & Flame is not responsible for delays caused by customs inspections or import clearance.

Food Product Shipping

Spice & Flame distributes shelf-stable food products including spices, seasoning blends, curry powders, BBQ rubs, marinades, and culinary ingredients.

Although our products are not perishable under normal shipping conditions, customers should retrieve deliveries promptly and store products according to the storage instructions provided.

Spice & Flame is not responsible for loss of freshness, quality, or aroma resulting from:

  • Packages left outdoors for extended periods
  • Exposure to excessive heat or freezing temperatures
  • Water damage after delivery
  • Improper storage after receipt

Delivery Responsibility

Ownership and responsibility for your order transfer to the customer once the shipment has been delivered by the shipping carrier to the address provided during checkout.

Please ensure that your shipping address is accurate before completing your order.

Spice & Flame is not responsible for shipments delivered to an incorrect address provided by the customer.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Weather events
  • Natural disasters
  • Carrier service interruptions
  • Customs processing
  • High shipping volume
  • Labor disruptions
  • Government actions

Shipping estimates are not guaranteed delivery dates.

Lost, Missing & Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photographs of the shipping box
  • Photographs of the damaged product
  • Photographs of the shipping label

If tracking indicates your package was delivered but you cannot locate it, please:

  1. Check around your property.
  2. Ask household members or neighbors.
  3. Contact the shipping carrier.
  4. Contact us if additional assistance is needed.

We will gladly assist with carrier claims when appropriate; however, we cannot guarantee reimbursement for packages marked as delivered by the carrier.

Address Changes

Customers are responsible for providing complete and accurate shipping information.

If you notice an error, please contact us immediately.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that the shipping address can be modified.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges for reshipment.

Multiple Shipments

Orders containing multiple products may occasionally ship separately depending on inventory availability or warehouse logistics.

Customers will receive tracking information for each shipment when applicable.

Bulk & Wholesale Orders

Wholesale, commercial, or large-volume orders may require additional processing time and may incur separate freight or shipping charges.

Our customer service team will contact you if any additional arrangements are necessary before shipment.

Shipping Restrictions

Certain products may not be available for shipment to specific states or countries due to import regulations, food restrictions, or carrier limitations.

Spice & Flame reserves the right to cancel and refund orders that cannot legally or safely be shipped.

Incorrect or Refused Deliveries

If a shipment is refused by the customer or returned because of an incorrect address, failed delivery attempts, or failure to pay customs duties or import taxes, the customer will be responsible for:

  • Original shipping charges
  • Return shipping charges
  • Any carrier or customs fees incurred

Food products returned due to refusal or failed delivery may not be eligible for resale and may not qualify for a refund where permitted by law.

Questions

If you have any questions regarding shipping, delivery estimates, or your order, please contact our customer support team.

Email: support@spiceandflame.com

We are always happy to assist.