Refund policy

Refund & Return Policy

At Spice & Flame, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below before requesting a return.

Return Window

Eligible non-food merchandise may be returned within 14 days of the delivery date.

To request a return, please contact us at:

support@spiceandflame.com

Please include your order number and the reason for your return.

Returns sent without prior authorization will not be accepted.

Once your return request has been approved, you must ship the item back within 14 days. Returns received after this period may be refused.

Eligible Returns

To qualify for a return, the item must be:

  • Unused and in its original condition
  • Unopened (where applicable)
  • In its original packaging
  • Include all accessories and labels
  • Accompanied by proof of purchase

All returned merchandise is subject to inspection before a refund is approved.

Food Products

Due to food safety regulations, all sales of food products are considered final once opened.

For spices, seasoning blends, BBQ rubs, curry powders, marinades, herbs, and other food products:

We do NOT accept returns or exchanges if:

  • The spice bag has been opened.
  • The safety seal has been broken.
  • The product has been used.
  • The product has been consumed.
  • The product has been transferred into another container.
  • The product has been improperly stored after delivery.

These products cannot be restocked or resold for health and safety reasons.

Food Products Eligible for Replacement

We will gladly replace or refund food products if:

  • The wrong product was shipped.
  • The product arrived damaged.
  • The package seal was broken upon arrival.
  • The product arrived expired.
  • The item is subject to an official manufacturer or government recall.

Claims must be submitted within 48 hours of delivery.

Please include photographs of:

  • the product
  • the packaging
  • the shipping label
  • the expiration or lot code (if applicable)

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to our error.

Return shipping labels are not provided.

Original shipping charges are non-refundable, including:

  • Standard Shipping
  • Express Shipping
  • Overnight Shipping
  • International Shipping
  • Shipping surcharges

If your original order qualified for Free Shipping, and your return causes the remaining order value to fall below the free shipping qualification amount, the actual outbound shipping cost incurred by Spice & Flame will be deducted from your refund.

Restocking Fee

A 10% restocking fee applies to approved returns of eligible non-food merchandise.

No restocking fee will be charged when:

  • We shipped the wrong item.
  • The item arrived damaged.
  • The product is defective.

Non-Returnable Items

The following items cannot be returned:

  • Opened spice bags
  • Opened food products
  • Used seasonings
  • Products with broken seals
  • Gift Cards
  • Clearance items
  • Promotional or Final Sale items
  • Buy One Get One (BOGO) offers
  • Buy X Get Y promotions
  • Personalized or custom products
  • Health supplements once opened
  • Personal care items
  • Hazardous materials

Products purchased using promotional discounts, coupon codes, bundle offers, or special sales may be marked as Final Sale and are not eligible for return or exchange.

Damaged, Missing or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged package,
  • an incorrect item,
  • a missing item,
  • or an expired product,

please contact us within 48 hours of delivery.

Failure to report issues within this timeframe may affect our ability to process your claim.

Exchanges

We do not process direct exchanges.

If your return is approved, you may place a new order for the replacement product.

If we shipped the incorrect product, we will arrange a replacement at no additional cost.

Refused Deliveries

If a shipment is refused by the customer or returned because:

  • customs duties were not paid,
  • an incorrect shipping address was provided,
  • delivery attempts were unsuccessful,
  • or the package was intentionally refused,

all original shipping charges, return shipping charges, carrier fees, and customs fees (if applicable) will be deducted from any eligible refund.

Food products returned under these circumstances may not qualify for any refund due to food safety regulations.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days.

Banks and credit card providers may require additional processing time before funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@spiceandflame.com